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Remote assistance was probably the most exiting discovery I had ever made in the field of repairing computers. But remote assistance wasn’t always the way I did computer repair service. My computer repair service extended through five cities, and stretched out quite a few miles. Caring for my customers required getting in my car and driving there. I spent outrageous amounts on gas and too much time getting to my customers’ homes. I also had to carry all of my tools with me, from operating systems to virus removal software. An entire bag was dedicated to all of my software tools.

When I was with a group of friends, one of them (another computer technician) brought up the use of Windows Remote Assistance. I had heard of Windows Remote Assistance before, but had never personally used it. To do more research on the program, I Googled it. An article gave detailed instruction on how to use it, so I decided to test it out. Using Windows Remote Assistance, I connected two of my home computers together. With my main computer I could see the other computers desktop. I could control it as if I were sitting right in front of it! The feeling of excitement was overwhelming, like a surge of adrenaline rushing through my body. I started with simple things, like opening folders and viewing some pictures. But then I got on line and checked my Email using the other computer. Everything I would need to repair a computer, whether it’s a virus, or corrupt software, would be able to be repaired using Remote Assistance.

To do a test with Windows Vista Remote Assistance to control someone’s computer, follow these steps, using two computers. Each one needs to be connected to the Internet.

1.Go to Start>Help And Support.
2.Click the link in “Use Windows Remote Assistance to get help from a friend or offer help.”
3.Click the link “Invite someone you trust to help you”
4.Click the link “Save This Invitation as a file”
5.Now you must choose a password for the invitation file you are creating. Make it something secure, yet easy to remember. Type in your desired password and confirm the password below.
6.Click “Finish”.

The file has now been saved. By default, the file is saved to your desktop, named “Invitation”. Now send the file to the helper’s computer. Do this by sending it in an Email as an attachment, the same way you send a picture.

On the helper’s computer, follow these steps:

1.Download the “Invitation” file that you sent to the helper’s computer and open it.
2.A small window will pop up, prompting you for the password that the other user (the one being helped) made. Enter the password.
3.A full screen window will open.
Nothing will happen yet because the computer being helped needs to give permission to the helper’s computer to connect. After the helping computer gave the password and opened Remote Assistance window, the computer being helped has a dialog box appear saying “Would you like to allow ‘sender name’ to connect to your computer?”.

4.Click “Yes”.

The helper’s computer can now see everything on the other computers desktop. But the helper’s computer is not in control yet. For this computer to gain control:

5. Click the “Request Control” button at the top of the Remote Assistance window. The computer being helped will have a dialog box open, saying “Would you like to allow ‘helper name’ to share control of your desktop?”.

6.Click “Yes”.

The helper’s computer can now, not only see the other computer’s desktop, but control it! The computer that’s being helped can still control their own desktop and can disconnect the remote assistance connection at any time by hitting the ESC key on the keyboard.

Remote Assistance truly is amazing. I can now perform computer repair service without driving miles, eating up gas. Here is the best part: you are not limited to where you can work. You can repair computers nation wide. Maybe even world wide! That’s why Remote Assistance is so amazing. If you have never used Remote Assistance before, now is the time to try!

Learn how to remotely fix a computer.

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